FAQs

Find answers to your questions and more

  • General
    General Questions
  • REPDESK ™
    Sales Order & Commission Management Questions
  • REPPAD ™
    Mobile Handheld Software Questions
  • Marketplace
    Marketplace Questions
  • Video Tutorial

FAQs

    Switching to Aleran
    • I’m afraid of changing my sales order management platform; is Aleran worth it?
      Yes; but don't just take our word for it. Our unusually low platform attrition rate and satisfied Aleran customer base report improved productivity, streamlined order submissions, easier commissions processing, significant cost-savings, reductions in human error, and significant business growth after switching to the Aleran platform. When you make the switch to Aleran, we do everything we can to make your migration as painless as possible. When you migrate to Aleran: -- we transfer your historical data -- we train your agency or team members -- we guarantee zero interruptions in technology -- we future-proof your business with tech that's built to evolve alongside the industry But the best way to experience what Aleran can do for your business is to take our software for a test drive: we encourage all prospective customers to try us out for a free, no strings, 14-day trial.
    • How can I be sure that Aleran will meet my needs?
      Aleran prides itself on both our incredibly low attrition rate and our satisfied customer base.  We want our customers happy, which is why we give them the tools they need to do their jobs more efficiently while also increasing sales revenues and reducing operational costs. Unlike many of our competitors, we have also priced our platform on a monthly subscription model -- which means our solution requires no contracts and no costly upsells. If you are unhappy with our service, you can cancel at any time.   But the very best way to evaluate if Aleran is the right fit for you is to take our software for a test drive -- we encourage prospective customers to try us out for a free, no strings, 14-day trial. If you need a longer evaluation period, one of our customer support representatives will gladly set you up for an extended trial.
    • My current system works just fine; why should I switch to Aleran?
      Don’t settle for “just fine.”  When you switch to Aleran, you aren't just replacing your current software, you are gaining all the advantages of an enterprise-level sales enablement software and a suite of proprietary tools that are built for independent sales representatives, small to midsize sales agencies,  large enterprise organizations, and manufacturers/vendors.   Our software has a proven track record of: -- reducing operational costs -- increasing sales revenues -- growing businesses   Want to learn more, speak with a member of our sales team today. And take our software for a test drive and try Aleran's free, no strings, 14-day trial and level-up your sales org.
    • My reps are comfortable with the current system we use, how can I convince them that this change is good for them?
      Unlike many other platforms, Aleran was designed with the needs of today's sales representative (and changing sales landscape) in mind. That means when you switch to Aleran you gain a platform and a suite of tools have been specifically designed to give sales reps and rep agencies a competitive advantage when it comes to selling. We have worked tirelessly to create technology that is easy to use on day one, with a minimal learning curve and no outside technology or IT expertise required. Our users report confidence using our software after a day or two and love the time it saves them on order submission (no more "homework" is required after working with buyers – everything is automatically confirmed, submitted, and finalized while working from the office or on the road). For representatives and agencies alike, switching to Aleran literally translates into more money in their pockets at the end of the day. The very best way to experience what Aleran can do for sales representatives is to take our software for a test drive: we encourage all prospective customers to try us out for a free, no strings, 14-day trial.  
    • My office manager doesn’t want to change our sales order management software; what can I do?
      Occasionally managers may be overwhelmed or intimidated by technical language and the prospect of introducing new protocols. One of our founding principles at Aleran is to reduce the fear of technology, so we made it our mission to design a platform that is smart (streamlining and automating the sales back office), simple (easy to learn and use), and supported (video tutorials, same day onboarding, and customer support staff ready to make the transition as painless as possible). But the very best way to convince a reluctant office manager to consider a new solution is to take our software for a test drive -- we encourage prospective customers to try us out for a free, no strings, 14-day trial.
    • My main vendor doesn’t want to change our sales order management platform because they fear another long and difficult systems integration experience; what can I do?
      One advantage of switching to Aleran's is our ability to adapt our integration to match with a vendor's existing processes. That means orders placed using the Aleran platform can be seamlessly integrated into a vendor's backend system without the need of any additional costly or lengthy development on the vendor-side. In fact, when you make the switch to Aleran, know that we will do everything we can to make the migration as painless as possible for your organization. When you migrate to Aleran: -- we transfer your historical data -- we train your agency or team members -- we guarantee zero interruptions in technology -- we future-proof your business with tech that's built to evolve alongside the industry If your vendor remains reluctant, take our software for a test drive -- try us out for a free, no strings, 14-day trial.
    Selling on Aleran
    • What is your solution for simplifying the process of managing product images?
      The Image Management feature of our platform was developed specifically to streamline the overly complicated and cumbersome process of managing product images. Using multiple transport layers (HTTP, FTP, etc.) we are able to automatically map items to images, making the product image management process both streamlined and seamless.
    • How does Aleran platform handle product items that can be ordered in different sizes, colors, logos, etc?
      Our software uses matrix-based ordering, which means data can be easily modeled to support 2 different styles per line item. Bulk ordering also supports using both styles in combination.
    Getting Started with Aleran
    • How do you get trained to use the platform and how long does training take?
      The Aleran platform was designed and built to be easy and intuitive to use on day one. Our library of training videos have also been integrated into the product for quick guidance. The result is a product that requires minimal training or onboarding.  
    • Can the Aleran platform handle complex commission payout systems and/or protocols?
      Absolutely. Aleran's RepDesk software uses commission rules so you can assign rates by location, manufacturer, agency/rep split, and so on. Additionally, with Aleran's Commissions eConciliation solution, those same rules are applied to your commission statements, meaning you can reconcile, or eConcile, the entirety of your commission payments automatically -- quickly reconciling commissions payments from manufacturers and then accurately allocating them between your reps, locations, and house accounts.
    • How do you handle special reporting requirements?
      The Aleran platform makes actionable, real-time data and business learnings available to you whenever you need them, 24-7. Reports can be aggregated at different feature points -- from performance dashboards of your sales, vendors, and reps to scorecards and customer mapping. Our Report Builder feature also allows you to build out reports according to a specific need or insight.
    • How do proprietary back-end systems integrate with the Aleran platform?
      Our software has been built from the ground-up using a set of Application Programming Interfaces that can be applied to integrate with most any back-end system. We are able to integrate with a range of standard and custom back end systems, including Quickbooks, Sage, Netsuite, SAP, and others. If you have questions about our integration partners or systems integration, please contact us so we can address your integration questions in more detail.
  • How do you get trained to use the platform and how long does training take?
    The Aleran platform was designed and built to be easy and intuitive to use on day one. Our library of training videos have also been integrated into the product for quick guidance. The result is a product that requires minimal training or onboarding.  
  • Can the Aleran platform handle complex commission payout systems and/or protocols?
    Absolutely. Aleran's RepDesk software uses commission rules so you can assign rates by location, manufacturer, agency/rep split, and so on. Additionally, with Aleran's Commissions eConciliation solution, those same rules are applied to your commission statements, meaning you can reconcile, or eConcile, the entirety of your commission payments automatically -- quickly reconciling commissions payments from manufacturers and then accurately allocating them between your reps, locations, and house accounts.
  • How do you handle special reporting requirements?
    The Aleran platform makes actionable, real-time data and business learnings available to you whenever you need them, 24-7. Reports can be aggregated at different feature points -- from performance dashboards of your sales, vendors, and reps to scorecards and customer mapping. Our Report Builder feature also allows you to build out reports according to a specific need or insight.
  • How do proprietary back-end systems integrate with the Aleran platform?
    Our software has been built from the ground-up using a set of Application Programming Interfaces that can be applied to integrate with most any back-end system. We are able to integrate with a range of standard and custom back end systems, including Quickbooks, Sage, Netsuite, SAP, and others. If you have questions about our integration partners or systems integration, please contact us so we can address your integration questions in more detail.

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